Terms and Conditions

Last updated: 11 May 2026

These Terms and Conditions ("Terms") form a binding agreement between you ("you", "your", or "Customer") and Albert Poghosyan, Private Entrepreneur ("we", "us", "our", or "Provider"), governing your access to and use of RoomHelm (the "Service"). By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

• Account — your registered workspace on RoomHelm.
• Customer Content — any content, data, materials, or information you or your participants upload, submit, or transmit through the Service.
• Participant — an end user (e.g., trainee, student) you invite to a cohort on RoomHelm.
• Subscription — a recurring paid plan you select for accessing the Service.

2. Eligibility and Accounts

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. Notify us immediately at albert@poghosyan.org if you suspect unauthorized access.

3. The Service

RoomHelm provides software tools for trainers to plan, deliver, and follow up on in-room cohort training sessions, including content blocks, live participant interfaces, task submissions, and corporate proposal generation. We may modify, add, or remove features over time. We will not materially reduce core functionality of a plan you are paying for without notice.

4. Free Trial

We offer a 7-day free trial on each plan, which does not require a payment card to start. Trials are intended for evaluation purposes. We may limit, suspend, or terminate trial access if we detect abuse (e.g., repeated trial sign-ups under different identities).

5. Subscriptions, Billing, and Renewals

• Paid plans are billed monthly in advance unless you select an annual option (where available).
• Prices are stated on our pricing page and are exclusive of any taxes, duties, or levies that may apply in your jurisdiction. Where required by law, applicable taxes will be added at checkout.
• Subscriptions renew automatically at the end of each billing cycle for the same period, at the then-current rate, unless cancelled before the renewal date.
• You can cancel at any time from your Account settings. Cancellation takes effect at the end of the current billing cycle; you retain access until then.
• If a payment fails, we may retry the charge and may suspend access if the failure is not resolved within a reasonable period.

6. Payment Processing

Subscription payments to us are processed by Stripe. By providing payment information, you authorize us and Stripe to charge the selected payment method for amounts due. We do not store full card numbers on our servers. Use of Stripe is subject to Stripe's own terms and privacy policy.

7. Refunds

Refunds are governed by our Refund Policy, which is incorporated by reference into these Terms. In summary, we offer a 14-day refund window on first paid subscriptions; see the Refund Policy for details and exclusions.

8. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose, or to send unlawful, defamatory, or infringing content;
• upload malware, attempt to disrupt the Service, probe for vulnerabilities, or bypass access controls;
• resell, sublicense, or otherwise commercially redistribute the Service except as expressly permitted by your plan (e.g., white-label features on Team plans);
• scrape, mass-export, or reverse-engineer the Service beyond what is permitted by applicable law;
• use the Service to harass, deceive, or harm participants or third parties.

9. Customer Content

You retain all rights in and to Customer Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, and display Customer Content solely to the extent necessary to operate, maintain, and improve the Service for you and your participants. You represent that you have all rights necessary to upload Customer Content and that it does not infringe any third-party rights or violate any law.

10. Participants

When you invite participants to a cohort, you are responsible for the legal basis on which you collect and share their data with us through the Service (for example, your relationship with them as their trainer or employer). You agree to provide them with appropriate notice about how their data is handled. We process participant data on your behalf as described in our Privacy Policy.

11. Intellectual Property

The Service, including all software, design, text, graphics, and trademarks, is owned by us or our licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription. No other rights are granted.

12. Third-Party Services

The Service relies on third-party providers (including Stripe, Google Analytics, Plausible, and Sentry) to function. We are not responsible for the acts or omissions of those providers. See our Privacy Policy for details.

13. Service Availability

We aim to keep the Service available 24/7, but we do not guarantee uninterrupted access. We may perform planned maintenance, security updates, or emergency interventions that temporarily reduce availability. We are not liable for downtime caused by factors outside our reasonable control.

14. Suspension and Termination

We may suspend or terminate your access to the Service, with or without notice, if you breach these Terms, if your payment is overdue, or if your use of the Service poses a security, legal, or operational risk. You may stop using the Service and cancel your subscription at any time. After termination, you may lose access to Customer Content; we recommend exporting important data before cancellation.

15. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, non-infringement, or that the Service will be error-free or uninterrupted.

16. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the amounts you paid to us for the Service in the 12 months preceding the event giving rise to the claim. In no event shall we be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

17. Indemnification

You agree to indemnify and hold harmless the Provider against any claims, damages, liabilities, and costs (including reasonable legal fees) arising from your Customer Content, your use of the Service in breach of these Terms, or your violation of any applicable law or third-party rights.

18. Changes to the Terms

We may update these Terms from time to time. If we make a material change, we will give you reasonable advance notice (e.g., by email or in-product notice). Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription.

19. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Armenia, without regard to its conflict-of-laws rules. The courts of the city of Yerevan, Republic of Armenia, shall have exclusive jurisdiction over any dispute arising out of or related to these Terms or the Service, unless mandatory consumer-protection law in your country of residence grants you the right to bring proceedings in your local courts.

20. Miscellaneous

• Entire agreement — these Terms, together with the Privacy Policy and Refund Policy, form the entire agreement between you and us regarding the Service.
• Severability — if any provision is found unenforceable, the remaining provisions remain in effect.
• Assignment — you may not assign these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of assets.
• No waiver — our failure to enforce a provision is not a waiver of our right to do so later.

21. Contact